Refund Policy

Return policy

At ReviveTex, we strive to offer the highest quality products and ensure that each order arrives safely to our customers. Therefore, we have implemented the following return policies, which we ask you to review before making your purchase.

1. Complete and Correct Orders

If you receive your order complete and in good condition, We do not accept returns or issue refunds . Please be sure to review the product description before making your purchase, as returns will not be issued based on changes of mind or dissatisfaction with the product once it has been properly delivered.

2. Claims for Damaged or Incorrect Products

In the rare event that you receive a defective or incorrect product, please contact us within 48 hours of receiving your order, providing clear photos of the item and its packaging. Only claims will be accepted If the product received does not correspond to what was ordered or arrives in poor condition.

3. Claims Procedure

If you believe you have received an incorrect or damaged product, please follow these steps:

1. Email us at [email address] with your order details, including:
   • Order number.
   • Description of the problem.
   • Product and package photos.
2. We'll evaluate your case, and if the product is found to be damaged or not as ordered, we'll provide you with the steps to replace it or obtain a partial refund.

4. Returns are not accepted for preference reasons.

Returns will not be accepted under the following circumstances:

• Change of mind : If you decide you no longer want the product after receiving it.
• Unfounded dissatisfaction : If the product meets the description and has been delivered without damage or defects.

5. Refunds

Refunds will only be made in the following cases:

• Defective or incorrect product : If the product is found to not meet your order or arrives in poor condition, we may offer a replacement or partial refund, depending on the situation.
• Cancellations before shipping : If you wish to cancel your order before it has been shipped, you can request a full refund of the amount paid.

6. Customer Responsibility

It is the customer's responsibility to provide correct shipping information and carefully review the product's specifications before confirming the purchase. We are not responsible for:

• Errors in the shipping address provided by the customer.
• Purchases made in error or based on incorrect expectations of the product.

7. Exclusions

The following products are not eligible for returns or refunds under any circumstances:

• Personalized or made-to-order items.
• Products on sale or clearance.
• Products that, by their nature, cannot be returned for hygiene or safety reasons.

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If you have any questions about our policies, please feel free to contact us at info@revivetexspain.com.

ReviveTex reserves the right to modify this policy at any time. Modifications will only apply to purchases made after the update date.